YOUR STANDARDS / SPAS & SALONS

Start with your
version of excellent.

Should the practitioner introduce themselves? How should preferences and comfort be checked? What should the client understand before the appointment begins?

The service must suit the shopper and be agreed in advance. We exclude invasive procedures and do not assess clinical outcomes or collect medical histories in the brief.

Detailed questions are optional at this stage. Leave targets blank where they are not yet agreed or do not apply. We will agree the final scope with you.

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Build your assessment brief.

Open the relevant sections below. Please omit individual customer, employee and medical information.

01 Your business, at its best

How should customers feel during and after their experience?Which behaviours make your service distinctive?What are the three most important things you want this assessment to help you improve?Which existing strengths should we look for and preserve?Who are your typical customers, and which realistic scenario should the shopper follow?

02 Booking and welcome

Which routine service or non-invasive treatment should be booked, and for how long?What preparation, pricing, deposit and cancellation information should clients receive?Maximum time from arrival to acknowledgment (minutes)Leave blank if not yet agreed or not applicable.Maximum acceptable delay after the booked start time before service begins (minutes)Leave blank if not yet agreed or not applicable.How should delays or practitioner changes be explained?

03 Consultation, choice and comfort

Should the practitioner introduce themselves by name?What should the client understand about the service, price and expected result before agreeing?How should preferences, boundaries and comfort be checked without pressure? Do not provide medical histories here.What privacy, dignity and communication standards should be visible to the client?When and how should comfort be checked during the service?Which adjustments are routine, and which require the appointment to stop or be rescheduled?

04 Completion and aftercare

How should staff check satisfaction with the service?What appropriate aftercare explanation should the client receive?How should optional products and rebooking be offered without pressure?Maximum time from readiness to pay to payment completion (minutes)Leave blank if not yet agreed or not applicable.What follow-up is appropriate, and what communication permissions should be confirmed?

05 Agreeing fair standards

What should a warm, inclusive and respectful welcome look like?Which service targets or written standards do you already use?Which timings vary by service period, demand or customer preference? Define start/end events and any tolerances.What are your expectations for visible cleanliness, comfort and accessible customer assistance?How should a genuine concern be acknowledged, resolved and escalated? We do not manufacture complaints.Which criteria are most important, and how should the scorecard reflect that?

06 Scope, discretion and follow-through

Which locations, dates and service periods should be included or excluded?What spending allowance and currency should cover the purchase, taxes, tips and agreed extras?What should require additional authorization before the shopper spends or commits?What duration, visit count, cancellation terms and repeat-shopper limits should apply?Who will confirm authority to commission the work, general staff notice and any required approvals?Which management roles should receive findings, and who will own the resulting actions? Please omit personal details.Would a debrief, follow-up assessment or recurring programme help you measure progress?

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Start with yourversion of excellent.

Build your assessment brief.

Start with your
version of excellent.